We want to see you back on your gear almost as much as you want to use it.
Step 1: Determine whether the damage should be covered by warranty. Here are a few things that are NOT covered by warranty.
- Normal wear resulting from standard usage that occurs over time.
- Any problem resulting from misuse, abuse, impact or neglect.
- Damage to product resulting from improper care or unnecessary roughness.
- Parts or hardware that were lost or have gone missing AFTER receiving your shipment.
Step 2: Fill out the Warranty Request Form below. If you have any questions, don't hesitate to give us a call. We want to see you back on your Moonshine MFG gear almost as much as you want to use it, but please be patient we will work to get your case resolved as quick as possible. Most warranties are usually resolved in a timely manner and will be processed in the order they come in. If you lose patience, no problem just call with your warranty case number and our customer service team will be happy to help you.
Step 3: We will contact you with further instruction. *Return shipping on warranty claims is the responsibility of the buyer. Moonshine MFG will cover shipping charges on all items replaced or repaired under warranty.
Why we collect personal information:
Moonshinemfg.com collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range of products available to you. In addition, we use your personal information to keep you in the loop on the latest information, special offers, and other information we think you'd like to hear about. From time to time, we may also use your personal information to contact you to participate in market research, so that we can gauge customer satisfaction and develop better services and products.
To save you time and make our web services even easier to use, some areas of the Moonshinemfg.com website allow you to create an "Moonshinemfg.com User Account" using your personal information. Here's how it works: Simply fill out a brief profile - your name and e-mail address - then choose a password for security. The system saves your information and assigns you a personal Moonshinemfg.com User Account. Next time you order something from SkinIt.com, you can simply enter your e-mail address and password - the system will automatically look up the information it needs.
When We Disclose Personal Information: Moonshinemfg.com works with other companies that help us provide products and services to you, and we may provide your personal information to these companies. For example, we give shipping companies this information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only.
At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.
How we protect your personal information:
Moonshinemfg.com safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
Moonshinemfg.com uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To place on-line orders with Moonshinemfg.com, you must use an SSL-enabled browser such as Mozilla,Chrome, Firefox, Netscape Navigator 3.0 or later, or Internet Explorer. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.
Collecting Other Personal Information:
Moonshinemfg.com also uses third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, e-mail address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
Moonshinemfg.com Commitment to Privacy:
To make sure your personal information remains confidential, we communicate these privacy guidelines to every Moonshinemfg.com employee. Moonshinemfg.com does not knowingly solicit personal information from children or send them requests for personal information.
This website contains links to other sites. Moonshinemfg.com does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via e-mail using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.